Particularities of Quality System Management in Local Public Administration

Authors

  • Maria Cristina BALANEASA Lecturer Ph.D.Stefan cel Mare University of Suceava, Romania, Faculty of Law and Administrative Sciences

DOI:

https://doi.org/10.18662/eljpa/7.1/108

Keywords:

Quality management, quality standard, local public administration, quality manual.

Abstract

This paper aims to identify and describe the quality management system formulated by local government authorities, ISO international standards applicable in the field of public services and local government as well as documents that can be developed to achieve the quality of services provided to citizens. We consider it useful to present these aspects related to quality precisely in order to understand how the representatives of the local and central public administration authorities can achieve the stated goal of the state - that of building a transparent and citizen-oriented public administration.

References

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Maragall E. Calitate totala în serviciile publice. INAP si Fundatia pentru Formare si Tehnologie; 1992.

Moldoveanu G, Dobrin C. Managementul calitatii în sectorul public, Edit. ASE; 2003.

ASRO. SR EN ISO 9000:2006. Sisteme de management al calității. Principii și vocabular;2006.

Enciclopedia calitatii. Bucuresti: Editura Oficiul de Informare Documentara pentru Industrie, Cercetare, Management; 2005.

Business Dictionary.com. Quality management system (QMS). Available from: www.asro.ro

Transparency International Romania. Available from: https://www.transparency.org.ro/ro/content/standardele-iso;

Primaria Pascani. Declarație politica; 2019. Available from: http://primariapascani.ro/primarie/wp-content/uploads/2019/03/Declaratie-Politica.pdf.

Satu Mare.ro. Manualul sistemului de management al calitatii 2010; 2010. Available from: http://www.satu-mare.ro/stiri/manualul-sistemului-de-management-al-calitatii-2010.

ASRO. Available from: www.asro.ro.

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Published

2020-07-31

How to Cite

BALANEASA, M. C. (2020). Particularities of Quality System Management in Local Public Administration. European Journal of Law and Public Administration, 7(1), 1-7. https://doi.org/10.18662/eljpa/7.1/108

Issue

Vol. 7 No. 1 (2020): European Journal of Law and Public Administration

Section

Public Administration

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